E-Government in Malaysia: Its implementation so far and citizen's adoption strategies

E-government is known as electronic government and initiative in Malaysia. It delivers information, knowledge and commerce in network to businesses and citizens to enable interactions between government and citizens. The existence of e-government will enhance the relationship between government and Malaysia citizens and also increase the quality of services in Malaysia.

E-government is still improving and implementing to give a better services and convenient facilities to Malaysia citizens. Our Malaysia e-government website is http://www.malaysia.gov.my/EN/Pages/default.aspx

Another website provided by government to ease Malaysia citizens for renewal road tax via online is http://www.myeg.com.my/

Its implementation so far in Malaysia are shown below:

• Project Monitoring System (PMS)
• Human Resource Management Information System (HRMI S)
• Generic Office Environment (GOE)
• Electronic Procurement (EP)
• Electronic Serv ices (E-Services)
• Electronic Labo ur Exchange (E LX)
• E-Syariah

Citizen’s adoption strategies:

• Trust.

Information provided in e-government must be accurate, relevant, timeliness and up-to-date which is available to the citizens. In addition, links provided must be related, appropriate and secured. As well as, application forms must be in appropriate format and downloadable by citizens.

• Confidentiality.

The government must ensure that citizens’ personal data are secured and protected included financial and transactional data. Besides, government must have a strong security systems for electronic communications which is reliable, stable and up-to-date. So that citizens do not have to worry and put 100% of trust on e-government.

• Awareness.

Government can do some advertisements and launch some events or programs in schools, colleges universities and at different places and states. By doing this, it can increase citizens’ knowledge and awareness of e-government site.

• Informative.

Government must ensure that the content is informative and usefulness to citizens. So that they can understand its purposes and take it seriously. The most important is the content must be free from errors. Some guidance should be provided and must make it simple as some citizens are not computer literate.

• Ease to use.

The government must ensure that the design for e-government is simple and nice which can acceptable by all citizens. The ability of accessing and performing tasks must be quick, efficient and effectiveness in order to satisfy customers satisfaction.

Eventually, e-government is helpful and convenient to citizens. It delivers services to the citizens of Malaysia efficiently and effectively via online. It also enable government to become more responsive to the needs of citizens. Then, e-government will become more successful and being primary used by citizens.

Review a local, transactional e-commerce site

Nowadays, many local transactional e-commerce sites are exist. One of the very famous local transactional e-commerce sites is Red Box Karaoke. The website address is http://www.redbox.com.my/redbox/eng/index.asp. This website is users friendly, informative and contains attractive advertisements to promote some new songs and services as well as some events available. Besides, its website provides dual languages which are Chinese and English. It is so convenient to those people who cannot read Chinese words and non-Chinese. The Red Box Karaoke consists of Red Box, Green Box, Red Box Ria and Red Box Plus. Red box Karaoke website provides different zones representing different categories such as member zone, dot red zone, and fun zone. Thus, the users able to know what are the season’s promotion and some relevant promotion during the month by visiting the website.

Besides that, the users can also search for the outlets of Red Box, Green Box, Red Box Ria or Red Box Plus available near their places. Apart from that, users can use the K-hits chart, where you can know what are the new song is promoting now.

If you are the member of Dot Red, you can have the Online redemption of the special gift. You can then collect the points every time you spend in the outlets and redeem it with attractive gifts. The Red Box website provides the Red blog as well, where you can leave the messages in the blog or comment it. For example, you want your favourite songs to be available in Red Box, you can post a message in Red Blog.

Users can Online booking for the k-room as well but you must ensure that you are the member of the Red Box or Green Box when you using the online booking service. One of the most wonderful things in online booking is that you can collect double points to redeem prizes. Besides, Red Box Karaoke also promote to member to use online booking because it’s really convenience to everyone. Unfortunately, there is one inconvenience things which is non-member cannot use this reserve, cannot collect points when you are spending in Red Box Karaoke or any others branches as well as cannot redeem the gift. So this may affect the Red box Karaoke lost some customers.

Overall of this website, it’s so informative and convenience to the users. It just need to improve some special promotions to attract more customers. Thus, transactional e-commerce enables to give more information to users, provides online booking service and information is up-to-date and timeliness.

Corporate Blogging: A new marketing communication tool for companies.

Corporate Blogging
Nowadays, many company used corporate blog to publish their products for sale, or directly advertise their products and services through the blog. Corporate blogging may helps organization to achieve goals, and add value for the organization.

The advantages of using corporate blog is reader is easy to search for the blog, and easily post their comment to allow the company better understanding what the consumers really needs and their comment on the corporate blog.

Other than that, in order to reduce the advertising and marketing cost for company, corporate blog is a cheaper and easier way to introduce company's products and services to customers. Online purchasing and shopping are getting more common nowadays, especially for 80's 90's E-generation, they will more prefer online purchasing. The time they sit in front of their computer and surfing internet is obviously more than the time they visiting shopping mall.

5 Outstanding Corporate Blogs

1. GK from Elite Sportswear
The main goal for Elite Sportswear is E-commerce

2. Carhartt's Tough Jobs
The main goal for Carhartt's Tough Jobs is tough jobs


3. Alerding Castor
The main goal for Alerding Castor is High value customer

4. Roto-Rooter
The main goal for Roto-Rooter is local search to replace directories

5. HH Gregg
The main goal for HH Gregg is online search to store traffic

for further information please link to: http://www.imediaconnection.com/content/23681.asp

A discussion on E-learning offered in Malaysian universities: Pros and Cons from the students perspective

In this 21^st century, e-learning has gained everyone attention and popularity due to the rapid growth in development and technology revolution. E-learning is available and offered in Malaysian universities. It is so flexibility where information is delivered via online for purposes of education, training or knowledge management.

According to the students perspective, e-learning can help the students to save money and time, especially to those students who drive the cars to campus. It can help to reduce their daily expenses such as toll fees and petrol car fees. Then, for the studies materials, they do not have to photostats or print it out as it is so costly and sometimes are quite thick. By the way, we can also help to save the environment. Moreover, it also help some students who from other states and stay at hostel. Then, they do not have to pay for rental, food and other utilities as it can reduce family burdens and money spent.

On the other hand, it can also reduce travel time from one destination to another destination. Some students are local people and some are from other states. Students who from other state, they can online learning from their house. Hence, they do not have to buy bus tickets early and travel long way to hostel. Sometimes may take one whole day to reach hostel which is tiring and time consuming. Then, parents may worry about their children safety where they have to stay far away from home.

Besides, they do not have to worry for being late to attend classes and finding seats. This is because e-learning provides flexibility which enables students to adjust time, location, content and speed of learning to fit their personal schedule. For those students who working as part-timers to gain more experience, they can online learning anytime and anywhere. Thus, they are able to manage their time well. They can also refer back to previous lectures without affecting the learning pace of other students.

Example of learning English through e-learning:

For more information, you can visit to http://www.busuu.com/

Another website of e-learning: http://jeffreyhill.typepad.com/english/e-learning/

Instead, e-learning may also have drawbacks. Students who are poor, they cannot afford to own a computer with high-speed internet connection and some multimedia tools to support the services. Those are costly and increase family burdens. In additional, not every students are computer literate. For example, some poor students do not own a computer so they will have difficulties to access to Internet and deal with the hardwares and softwares. Thus, training is needed for the students. Besides, there is a potential problem where students lack of interaction with instructors and public. This will reduce students’ verbal skills and communicating skills. Even sometimes there are some problems that cannot be solved via online. For instance, mathematical problems that required working and steps as solutions. So it is very hard to be showed and taught via online.

Nevertheless, some students prefer traditional classroom training. This is because they feel that the ability to understand in traditional classroom training is higher compared to e-learning. By using e-learning, they may also face some problems due to interruption of internet connections such as disconnection. Another potential problem that most worrying people is students may become more lazy and less motivated. This is because everything is done electronically and lack of face-to-face communication. Thus, misunderstanding may arise between students and lecturers.

In a nutshell, e-learning is useful and benefiting which can enhance the quality of teaching methods and provide a good service for the students. At the same time, e-learning does have some drawbacks. However, people still eager to know the potentials of balancing the benefits and drawbacks of e-learning. It depends on individuals learning style that suitable them.

To have a better understanding about the differences of E-learning and Classroom Learning, you can visit to http://wiki.ucalgary.ca/page/E-learning_Versus_Classroom_Learning

A review on a post on Legal from My E-Commerce blog

After viewing the post, "new rules for cyber cafes soon", from "my E-commerce blog", I found the new rules have been established for Cyber Cafes. Hereby I have some brief comments regarding the rules and regulations set by government in order to control these kind of businesses.
(http://ecommerze.blogspot.com/search/label/Legal)

Before that, I would like to restate the rules and regulations set by our government. First of all, the Cyber Cafes should operate till midnight daily. Second, the premises must use tinted glasses to allow people to see through inside from outside. Third, the premises can only be allowed to operate at the ground floor. Fourth, those under 12 years old must be accompanied by their guardian or parents and can only enter in the premises area till 10pm. Fifth, the Cyber Cafes are prohibited from providing gaming activities, gambling, pornography, music and publications with negative element. Sixth, the Cyber Cafes are not allowed to sell cigarettes and alcohol. Lastly, Cyber Cafes have to record the entry and departure time of the patrons.

Although these rules and regulations have been established by government, I do not think that the rules will be followed by the owners of Cyber Cafes. This is because from my observation, I had been seen many Cyber Cafes, that do not close their operation at mid night. besides, the Cyber Cafes I had enter before also do not close their operation during mid night. This evidence can be shown in Bandar Sungai Long here, all the Cyber Cafes open 24 hours and still got a lot of teenager stay inside there atfer mid night. Even though the police are patrolling all along, they do not ask the owners of those Cyber Cafes to close their operation.

For the second rules set by the government, the premises have to use tinted glasses and located at ground floor. As what I had seen before, many Cyber Cafes in difference geographical area use tinted glasses and located at ground floor.

However, the government has establishing the rules, not to let children below the age of 12 enter the Cyber Cafes without parent accompanying them. In fact, I never seen this rules is follow by every Cyber Cafes because I saw many children who below the age of 12 at Cyber Cafes there alone. This will give negative impact to children.

Another rule is book log to record the entry and time of the patrons. The owner feels that it is unnecessary to record on every people who come into the cafe. Even if they do so, this will not guarantee the people will fill up details correctly. They may give false name and identification.

One of the rules are prohibited from providing a gaming activities but in fact, I have seen many of the cyber cafes were major in gaming purposes. From my observation towards those cyber cafes, many people go there is for playing games instead of studying. in addition, the worst thing that I even saw is that they did sell cigarettes to the customers inside the premises.


In conclusion, even though new rules have been established to restrict the cyber cafes' operation, there were majority of them do not stick to the rules as they wanted to make more profit. Therefore, the government should give some punishment to the owners of the cyber cafes who does not complied with the rules. For instance, compound should be given to the owner who does not follow the rules and their license should be terminated. So that they could not operate their business again in future.